7 Methods to Solve Image Capture Not Working or Recognizing on Mac
“The operation couldn't be completed. Import error (-9912). An error occurred while importing.” When you connect an iPhone to your MacBook, you might find Image Capture not working or recognizing. Image Capture is an app to transfer images and video clips from various cameras, iOS devices, iPadOS devices, and other devices with cameras to Mac.
When Image Capture does not recognize iPhone, or cannot show all your photos, how to fix Image Capture when it is not working? The article shares 7 verified methods to fix the problem. Just learn more details according to your situation and find a suitable solution accordingly.
Guide List
7 Efficient Methods to Fix Image Capture Not Working How to Solve Image Capture Not Showing All Photos FAQs about Image Capture Not Working7 Efficient Methods to Fix Image Capture Not Working
Method 1. Connect the iPhone to Your MacBook
Just have another check for the connection between iPhone and MacBook. If possible, you can unplug the USB cable and re-plug it to the two devices again to fix the Image Capture not working. Once you have de-activated the port on your MacBook, you can re-activate it again to resolve the issue.
Method 2. Update macOS to the Latest Version
Another reason might be the outdated macOS is not compatible with your iPhone. You should update the macOS to the latest version to fix the Image Capture not working.
Step 1.Open the System Preferences in the Applications app of your MacBook. After that, you can click the "Software Update" button.
Step 2.It might take a few seconds to detect the latest macOS. You can click the "Update Now" button to install the latest version.
Step 3.Once the installation is completed, you can connect your iPhone to your Mac to launch the Image Capture again.
Method 3. Trust This Computer in Your iPhone
iTunes plays a universal authentication role for transferring data from iPhone to Mac, thus the reason why Image Capture cannot work may be related to unsuccessful trust in iTunes.
Step 1.Unplug your USB cable from your iPhone, and then plug it back to the iPhone again after several minutes.
Step 2.When you launch iTunes in the Applications app of your MacBook, there is a "Trust This Computer" popup alert box on your iPhone. Tap the Trust option on your iPhone.
Step 3.Then you can launch Image Capture on your MacBook again to fix the Image Capture not recognizing issues.
Method 4. Disable the Optimize iPhone Storage Option
If you have already enabled the Optimize iPhone Storage option on your iPhone, your photos will be saved in iCloud instead of iPhone. It is not the reason that Image Capture not showing all photos.
Step 1.Go to the "Settings" app on your iPhone. Tap your name to go to the iCloud account and tap "Photos".
Step 2.Turn on "iCloud Photo Library" toggle button. Then the "Optimize iPhone Storage" option will be disabled automatically.
Step 3.After that, you can tap "Download Photos & Videos". Connect the iPhone to your MacBook again to find whether Image Capture works now.
Method 5. Delete the Image Capture Preferences Files
If your Mac cannot recognize the iPhone, misconfiguration might be another reason you can consider. Thus you can delete reset preferences files with the following steps to fix Image Capture not working.
Step 1.Open a Finder window on your Mac in your applications and go to /Library/Preferences/directory.
Step 2.Delete the files in the directory folder related to Image Capture, or move them to the desktop.
Step 3.Restart your MacBook and reconnect your iPhone, then launch the Image Capture app again to find whether it works.
Method 6. Enable My Photo Stream on Your iPhone
My Photo Stream is another method to upload new photos from the past 30 days to view on other devices. This method may also solve the problem of Image Capture not showing.
Step 1.Go to the "Settings" app on your iPhone and go to the iCloud account.
Step 2.Tap "Photos" and turn on "My Photo Stream".
Step 3.Reconnect your iPhone to Mac to check whether Image Capture recognizes.
Method 7. Turn off iPhone and Turn it Back On
Just turn off your iPhone and turn it back on again while keeping your iPhone plugged in. The non-working Image Capture will detect your iPhone because you re-enter the password. At this time, Image Capture may recognize your iPhone successfully and show all photos.
How to Solve Image Capture Not Showing All Photos
What should you do if Image Capture for Mac still not showing all photos? If you cannot transfer the photos or videos from iPhone, AnyRec Screen Recorder is one of the best alternatives to capture the photos and videos from your iPhone. It also enables you to edit the screenshots, add annotation/shape/watermark, and more.
Capture images, videos and audio files when Image Capture not working.
Cut out the desired part of the capture videos or screenshot as required.
Add annotations, callouts, shapes, watermarks, and more other elements.
Customize the frame rate, resolution, video codec, photo format, and more.
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Step 1.Download and install AnyRec Screen Recorder for Mac, you can launch the program and click "Snapshot" to directly make a snapshot for the photos not showing in Image Capture.
Step 2.Then you can set the screenshot area to capture the photos not showing in Image Capture. You can add annotations, shapes, and watermarks in different fonts and colors.
Step 3.If you need to customize the photos, click "Output" to tweak the different settings. Or you can change output screenshot format from the drop-down list directly.
Step 4.Once you have already captured the missing photos, you can go to the "Recording History" to view the capture images on your iPhone or digital camera.
FAQs about Image Capture Not Working
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1. How to Transfer Photos with Image Capture on Mac?
Connect an iPhone to your Mac and make sure the connection is normal and the phone is trusted. Go to the Image Capture on Mac and select your device from the Device or Shared list. Click the "Import To" button and check the save address, then click the "Import/Import All" button to transfer photos.
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2. How to Fix Image Capture Error 9937?
The Image Capture core error 9937 is related to the incompatible file format. Even if iOS and macOS are within the same ecosystem, you still have to go to the Settings app, click the "Formats" button from the Camera. Select the Most Compatible option to fix Image Capture not working.
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3. Why Does It Take a Long Time to Transfer Photos with Image Capture?
Image Capture is converting each photo and video to a more compatible format. If you need to transfer the photos and videos from your iPhone to a MacBook, you'd better save the output file as MP4/JPEG, instead of HEIC/HEVC.
Conclusion
Here are the 7 most frequently used methods to fix Image Capture not working. Just follow the steps to find whether it works. If you still cannot get suitable troubleshooting, you can choose AnyRec Screen Recorder to take a snapshot or capture videos accordingly.
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