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Snagit Not Recording Audio/Video? Here're Your 8 Workable Solutions

Jenefey Aaron Posted by Jenefey Aaron Oct 31, 2022

By using TechSmith Snagit, you can quickly capture screen and add additional context for teamwork. It would be easier to communicate and give feedback than before. But Snagit is not a perfect screen capture tool all the time. There are still many Snagit not recording problems you may encounter. If you want to get Snagit troubleshooting solutions, you can continue reading and get more details.

Part 1: Try Snagit Alternative for Better Recording

Snagit allows users to grab screen videos and take screenshots with multiple annotations. The pre-made Snagit layouts are good for making tutorials and training materials. Snagit focuses more on screenshot functions. If you are tired of overwhelming Snagit settings and options, you can get a Snagit alternative instead.

AnyRec Screen Recorder is a beginner-friendly screen recorder and screen capture tool for Windows and Mac users. You can take a screenshot on any still screen or streaming video in one click. The real-time drawing effects are also good to use. If the Snagit not recording or working problem really bothers you, you can free download the Snagit screen capture alternative instead.

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Part 2: 5 Ways to Fix Snagit Unable to Initialize the Audio

The Snagit not initialize audio problem can be caused by many reasons. The improper audio driver, Cortana settings, and other conflicts can lead to Snagit not recording audio. You can check the following solutions to troubleshoot Snagit not recording here.

Way 1: Update Audio Driver

Re-download and re-install the latest update for your audio driver. You can go to the manufacturer's support site (Dell, Lenovo, HP, Asus, etc.) and have a check.

Way 2: Fix Third-party Conflicts

TechSmith Snagit may have conflicts with some audio utilities, such as Replay Capture Suite, ASUS Sonic Suite/Studio.Radar, Nahimic Audio, Alienware Soundcenter, or Alienware Command Center. So you need to uninstall those components to make Snagit work normally.

Meanwhile, you should check whether Nahimic service causes Snagit recording problems.

Step 1Open the Run window by pressing Windows and R keys together.

Step 2Type services.msc, and then click OK to move on.

Step 3Double-click Nahimic service.

Step 4Chose Disabled from the Startup type list.

Step 5Click Apply to save changes.

Step 6Reboot your computer and restart Snagit.

Way 3: Remove External Hardware

As for Snagit not recording microphone, you need to confirm whether the Snagit interface use 44.1 kHz and 16-bit sample rate. If you receive the Snagit not working error while using an external interface device, you can disconnect it and plug a microphone into your computer. Later, record with Snagit to see if the Snagit microphone not recording problem is solved or not.

Way 4: Check Windows Recording Settings

To enable audio on Snagit Windows 10, you can choose Sound followed by Recoding tab in Control Panel. Select Properties to specify details. Moreover, go to the Advanced section, choose Enable audio enhancements and then Apply to troubleshoot Snagit not recording audio on Windows 10. As for Windows 8/7 users, you need to go to Advanced and choose 16 bit, 44100 Hz (CD Quality) under Default Format.

Way 5: Adjust Cortana Settings

If the Snagit not recording audio problem still exists on your Surface Book or Surface Pro 4, you can do as the following steps show. To start with, make sure you have enabled internal microphone. Go to Control Panel, Sound, and Recording to have a check.

Step 1Find and click the gear icon in the Search taskbar.

Step 2Turn off Key Cortana.

Step 3Start a new recording in Snagit to see if everything goes on well.

Part 3: 2 Ways to Fix Snagit Not Recording Video

If you encounter Snagit video capture is blank or shows initializing screen only, don't worry about that. Here're 2 workable solutions you can try.

Way 1: Update to the Latest Snagit

Go to Snagit Help and choose Check for updates from its list. Make sure you install the latest version of Snagit software on your Windows or Mac computer.

Update Snagit

Way 2: Try Another Snagit Recording Method

Step 1Exit both Snagit and Snagit Editor. Go to Task Manager to have a check.

Step 2Open the Run window via the Windows and R key combination.

Step 3Type regedit and click OK to move on.

Step 4Type HKEY_CURRENT_USERSoftwareTechSmithFeaturessnagit and open the snagit folder.

Step 5Choose Modify from the AllowDxgiScreenCapture right-click menu.

Step 6Set the Value data from 1 to 0. Click OK to confirm. Now you can record with Snagit.

Snagit Initializing Screen

Part 4: How to Fix Snagit Hotkey Not Working

What you can do when you get the notification saying “The Snagit capture hotkey is in use by another program …” or “The Capture Hotkey is already assigned to another profile”? Click Yes to override the assigned Snagit hotkey. Or you can do as the following paragraphs show.

Step 1In the Snagit Capture screen, choose Capture Preferences from the File list. Then navigate to the Hotkeys section.

Step 2Enable or disable the checkmark before Allow Snagit to override other hotkey assignments.

Step 3Click OK to confirm and close the window.


If you use Snagit 13.0.1 or earlier versions, you can right-click on OneDrive and choose Settings in the notification area. Go to Auto Save and disable the checkmark before Automatically save screen shots I capture to One Drive. Click OK to save your change.

Part 5: FAQs of Snagit Not Recording


These are workable ways to fix Snagit not recording or working issues. Some people complain about Snagit freezes computer during recording. If Snagit 2021/2022 crashes or freezes your computer frequently, it means the available computer resource is not enough for Snagit software. For low-end PC users, AnyRec Screen Recorder can be a good alternative. You can record any screen and audio on Windows and Mac without lagging.

Free Download

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Free Download

100% Secure