Snagit Not Recording Audio/Video? Here're Your 8 Workable Solutions

Jenefey Aaron Jenefey Aaron
Sep 09, 2021 (Updated: Oct 31, 2022)Filed to: Solution

By using TechSmith Snagit, you can quickly capture screen and add additional context for teamwork. It would be easier to communicate and give feedback than before. But Snagit is not a perfect screen capture tool all the time. There are still many Snagit not recording problems you may encounter. If you want to get Snagit troubleshooting solutions, you can continue reading and get more details.

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5 Ways to Fix Snagit Unable to Initialize the Audio

The Snagit not initialize audio problem can be caused by many reasons. The improper audio driver, Cortana settings, and other conflicts can lead to Snagit not recording audio. You can check the following solutions to troubleshoot Snagit not recording here.

Way 1: Update Audio Driver

Re-download and re-install the latest update for your audio driver. You can go to the manufacturer's support site (Dell, Lenovo, HP, Asus, etc.) and have a check.

Way 2: Fix Third-party Conflicts

TechSmith Snagit may have conflicts with some audio utilities, such as Replay Capture Suite, ASUS Sonic Suite/Studio.Radar, Nahimic Audio, Alienware Soundcenter, or Alienware Command Center. So you need to uninstall those components to make Snagit work normally.

Meanwhile, you should check whether Nahimic service causes Snagit recording problems.

Step 1.Open the "Run" window by pressing "Windows" and "R" keys together.

Step 2.Type "services.msc", and then click "OK" to move on. Double-click "Nahimic service".

Step 3.Click "Disabled" from the "Startup type" list. Click "Apply" to save changes. Then, you can reboot your computer and restart Snagit.

Way 3: Remove External Hardware

As for Snagit not recording microphone, you need to confirm whether the Snagit interface use 44.1 kHz and 16-bit sample rate. If you receive the Snagit not working error while using an external interface device, you can disconnect it and plug a microphone into your computer. Later, record with Snagit to see if the Snagit microphone not recording problem is solved or not.

Way 4: Check Windows Recording Settings

To enable audio on Snagit Windows 10, you can click "Sound" followed by "Recoding" tab in "Control Panel". Select Properties to specify details. Moreover, go to the "Advanced" section, choose "Enable audio enhancements" and then "Apply" to troubleshoot Snagit not recording audio on Windows 10. As for Windows 8/7 users, you need to go to "Advanced" and choose "16 bit, 44100 Hz (CD Quality)" under the "Default Format".

Way 5: Adjust Cortana Settings

If the Snagit not recording audio problem still exists on your Surface Book or Surface Pro 4, you can do as the following steps show. To start with, make sure you have enabled internal microphone. Go to "Control Panel", tap "Sound", and tap "Recording" to have a check.

Step 1.Find and click the "Settings" button in the "Search" taskbar.

Step 2.Turn off Key Cortana. Start a new recording in Snagit to see if everything goes on well.

2 Ways to Fix Snagit Not Recording Video

If you encounter Snagit video capture is blank or shows initializing screen only, don't worry about that. Here're 2 workable solutions you can try.

Way 1: Update to the Latest Snagit

Go to Snagit Help and choose "Check for updates" from its list. Make sure you install the latest version of Snagit software on your Windows or Mac computer.

Update Snagit

Way 2: Try Another Snagit Recording Method

Step 1.Exit both Snagit and Snagit Editor. Go to "Task Manager" to have a check. Open the "Run" window via the "Windows" and "R" key combination.

Step 2.Type "regedit" and click "OK" to move on. Type "HKEY_CURRENT_USERSoftwareTechSmithFeaturessnagit" and open the snagit folder.

Step 3.Choose "Modify" from the "AllowDxgiScreenCapture" right-click menu. Set the Value data from 1 to 0. Click "OK" to confirm. Now you can record with Snagit.

Snagit Initializing Screen

How to Fix Snagit Hotkey Not Working

What you can do when you get the notification saying “The Snagit capture hotkey is in use by another program …” or “The Capture Hotkey is already assigned to another profile”? Click "Yes" to override the assigned Snagit hotkey. Or you can do as the following paragraphs show.

Step 1.In the Snagit Capture screen, choose "Capture Preferences" from the File list. Then navigate to the "Hotkeys" section.

Step 2.Enable or disable the checkmark before "Allow Snagit to override other hotkey assignments". Click "OK" to confirm and close the window.


If you use Snagit 13.0.1 or earlier versions, you can right-click on "OneDrive" and choose "Settings" in the notification area. Go to "Auto Save" and disable the checkmark before "Automatically save screen shots I capture to One Drive". Click "OK" to save your change.

FAQs of Snagit Not Recording


These are workable ways to fix Snagit not recording or working issues. Some people complain about Snagit freezes computer during recording. If Snagit 2021/2022 crashes or freezes your computer frequently, it means the available computer resource is not enough for Snagit software. For low-end PC users, AnyRec Screen Recorder can be a good alternative. You can record any screen and audio on Windows and Mac without lagging.

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