How to Fix iPhone/iPad Screenshot Not Working Problem without Resetting

Jenefey Aaron Jenefey Aaron
Sep 30, 2021 (Updated: Oct 31, 2022)Filed to: Solution

Hi, I'm unable to take a screenshot on my iPhone 12 Pro. Have tried multiple methods, but still not working. Also, If I reset all settings, would that delete my data and content?

- From Apple Community

Taking screenshots on iPhone/iPad is a very easy and important function for saving and spreading information. You just need to press the Home/Power button and the Volume Up button at the same time and release them quickly. It is annoying that iPhone/iPad screenshot not working issue happens a lot, especially after updating the system. Restoring your iPhone/iPad is actually a feasible way, but it will erase all the data, which is not worth it. Thus, this article will introduce 5 efficient ways to fix iPhone/iPad screenshot not working issue.

4 Easy Ways to Fix iPhone/iPad Screenshot Not Working Solve iPhone/iPad Screenshot Not Working through Other Snipping Tool FAQs of iPhone/iPad Screenshots Not Working

4 Easy Ways to Fix iPhone/iPad Screenshot Not Working


iPhone/iPad screenshots not working on iOS 14/13/12/11 can be caused by many common factors. No need to factory reset your device, you can try the following 4 efficient methods to fix iPhone/iPad screenshots not working.

Solution 1: Check the Way to Take Screenshots on Your iPhone/iPad

Pressing the Home/Power button and the Volume Up button simultaneously is the general way to take screenshots on iPhone X and later models. And for earlier iPhone models, you need to press the Power button and the Home button together. Here are two tips you should pay attention to for fixing iPhone/iPad screenshots not working.


Press the "Power" button a second before the "Home" button.


Release both buttons fast at the same time after pressing.

  Take Screenshot on iPhone

Solution 2: Force Restart When iPhone/iPad Screenshot Not Working with Stuck

When iPhone/iPad screenshots not working with the screen or button stuck, you have to force restart your device and finish all the programs. Here are the ways to shun down different iPhone models:


iPhone 8 and later models: Press and release the "Volume Up" button quickly, and then do the same to the "Volume Down" button. After that, press and hold the Side button right away until you see the Apple logo.


iPhone 7 and iPhone 7 Plus: Press and hold the "Power" and "Volume Down" buttons simultaneously. Then release them when the Apple logo appears.


iPhone 6 and earlier models: Press the "Home" and "Power" buttons at the same time for several minutes until the screen shows an Apple logo.

  Force Restart iPhone

Solution 3: Ensure Enough Storage Space to Save Screenshots

This is the main reason why you can't save your screenshots on iPhone/iPad. If your device is out of storage, you certainly can't take screenshots and save them. You should tap "Settings" and tap "General". Then tap "iPhone/iPad Storage" to see all the content and apps. You can directly tap a certain app and clear the data to save storage space.

  Storage Space iPhone iPad

Solution 4: Open Assistive Touch or 3D Touch to Take Screenshot on iPhone/iPad

If iPhone/iPad screenshots not working with no response to the buttons, you can try turning on the Assistive Touch/3D Touch to take screenshots with taps.


Step 1.Go to the Settings app and tap "General". Tap "Accessibility" and then scroll down to tap "Assistive Touch" to turn on this function.

  Turn on Assistive Touch iPhone iPad

Step 2.If you want to open the 3D Touch to take screenshots, just follow the mentioned steps and find the "3D Touch" in the "Assistive Touch". Then tap "Screenshot" as its action.

  3D Touch Take Screenshot

Step 3.Go to any page you want to take screenshots on iPhone/iPad. Tap the white virtual button and tap "Device". Then tap "More" and tap "Screenshot". In this way, you can take screenshots without buttons to fix iPhone/iPad screenshots not working.

  Take Screenshots without buttons  

Solve iPhone/iPad Screenshot Not Working through Other Snipping Tool


Except fixing iPhone/iPad built-in screenshot tool not working, you can also use third-party apps to solve this problem. AZ Screen Recorder is a screen capture that supports taking screenshots on iPhone and iPad with one tap.


Step 1.Download and launch AZ Screen Recorder on your iPhone/iPad. Tap "Settings" to change the image format and quality. Then go back to the desktop without finishing this screenshot tool.


Step 2.You will see the app icon floating on the screen. Whenever you want to capture the screen, you can tap "Screenshot" to take a screenshot of the whole screen.

  Screen Recorder Take Screenshots  
Screen Recorder
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FAQs of iPhone/iPad Screenshots Not Working



When you find your iPhone/iPad screenshot not working with no response, you can use the mentioned 5 solutions to fix this problem. Hope you can take screenshots on iPhone/iPad smoothly. If you have problems, feel free to contact us.

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