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Ultimate Guide to Fix Image Capture Not Working Issue on Your Mac

Jenefey Aaron Posted by Jenefey Aaron Oct 31, 2022

Since I upgrade to MOJAVE, my Image Capture is not working. It opens the window, shows my digital camera, but doesn't appear any image on the SD card. I want to move photos from my iPhone 12 Pro to my Mac. How to Fix it?

- From Apple Community

Image Capture is a powerful tool to transfer videos, photos, and any files from your iPhone/iPad to Mac easily. When Image Capture doesn't work because of no recognized images, maybe your photos are all uploaded on iCloud in advance. Moreover, Image Capture not working problem always happens with errors 28, 9912, 9956, etc. This article will introduce 5 easy and efficient methods to solve Image Capture not working from all aspects.

Part 1: 4 Efficient Solutions to Fix Image Capture Not Working Part 2: How to Transfer Large Videos to Mac when Image Capture Not Working Part 3: FAQs of Fixing Image Capture Not Working Issue



Part 1: 4 Efficient Solutions to Fix Image Capture Not Working

Image Capture not working problem can be not only caused by the preferences of your Mac or the software, but also the settings of your iPhone/iPad device. Luckily, sometimes there is an error message to help you get to know the problems and fix the Image Capture not working issue easily. Here are 4 common solutions for you:

Solution 1: Check the Connection between your iPhone and Mac

Image Capture doesn't recognize your iPhone? Checking the connection between your devices and your Mac is the primary thing you need to do. Unstable connection is the most overlooked problem that will cause the Image Capture not working problem. That's because there will be no error message to help you. But it's also very easy to realize and fix this problem. If there's no message of “USB connection” on your iPhone, you can try reinserting the USB cable or changing to another one.

Connect iPhone to Mac

Solution 2: Update macOS or Restart Your Mac

When Image Capture doesn't work on your Mac with the error 21355, it's possible that Image Capture is not compatible with your iOS version. At first, you should check the updating information of this software by following the next steps:

Step 1Click the Apple menu on the desktop, and then choose the System Preferences option. After that, click the Software Update button and check whether Image Capture has a new version or not.

Step 2Click the Update Now button if there is. Then you can launch Image Capture and transfer files again. If no update is available, you should try restarting your Mac or using other alternatives to fix Image Capture not working.

Update Software to the Latest Version

Solution 3: Disable Your iCloud Photo Library

You may also encounter the situation that the connection is good but Image Capture still doesn't work without recognizing any photo on your iPhone. You may get the error 28 of Image Capture. That's because you have synced your iPhone to the iCloud, and all the photos are uploaded on the iCloud. Here are the steps to fix Image Capture not working:

Steps: Tap the Settings app on your iPhone, and choose the Photos&Camera option. After that, turn off the iCloud Photo Library button to save all the photos on your iPhone, not the iCloud.

Turn off iCloud Photo Library

Solution 4: Turn on the Importing Competence of Image Capture

The importing setting of Image Capture that can prevent iPhone from importing files is also a reason causing Image Capture not working. Please keep reading the following solutions:

Step 1Open the Application folder on your Mac and click the Finder button. Then go to the /Library/Preferences folder.

Step 2Then scroll down to find the file with the name “Image Capture” and move the file to the desktop. You can also search for this in the searching bar at the top-right corner. At last, you need to restart your Mac and launch Image Capture again to fix Image Capture not working.

Library Preferences Folder

Part 2: How to Transfer Large Videos to Mac when Image Capture Not Working

Unable to fix Image Capture not working after trying all the mentioned solutions? The easiest way is to use other data transfer software to help you. But large videos will cost you much time. Thus, you can also use AnyRec Screen Recorder to record the videos on your iPhone and save them on Mac.

Screen Recorder
Record Videos from iPhone on Windows/Mac with High Quality

Record the mirrored screen of your iPhone/iPad (coming soon).

Able to adjust the video format, quality, and frame rate.

Clip the extra parts of the beginning and the end.

Hardware acceleration to record any screen smoothly.

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Free Download

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This is a useful method to help you transfer large videos to Mac when Image Capture doesn’t working. You can also use this screen recorder to fix QuickTime screen recording not working with simple steps.

Part 3: FAQs of Fixing Image Capture Not Working Issue

Conclusion

After learning the mentioned 5 efficient methods to solve Image Capture not working, you can transfer files from your iOS devices to Mac easily. If you still have problems, please contact us and get the solutions.

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