5 Ways to Stop the Amazon Error 7031 [and What It Is]

Imagine assembling for a movie night, only to run into the frustrating Amazon Error 7031. This message, accompanied by "Video Unavailable," can quickly interfere with your viewing plan. Whether you're watching a new release or catching up on a favorite series on Amazon Prime Video, it's crucial to resolve this error. Fortunately, several solutions are available today to resolve Amazon Prime Error 7031 and get you back to streaming right away.

What Is Amazon Error 7031

When watching content on Amazon Prime Video, you may face the Error 7031, which typically disrupts the playback on web browsers such as Chrome or Firefox. This error often starts from temporary glitches, an outdated browser, or a conflict with Amazon's server itself. In some scenarios, it can also be connected to VPN usage or network problems.

To resolve the Amazon Prime Video Error 7031, try refreshing the page, clearing your cache and cookies, disabling extensions, and other troubleshooting steps. For a detailed fix, proceed to the following section.

Restart Browser, System, and Prime Video App to Fix 7031 Error

Temporary system or browser glitches can result in playback issues such as the Amazon Error 7031. For this, restarting your browser, device, or app can refresh the resources and clear minor bugs that are inside the system. This straightforward fix is usually enough to resolve the playback error without doing any advanced changes.

Restart Browser: Exit your browser completely by clicking the "X" button. Relaunch it after a while and go back to Amazon Prime Video.

Restart System: Click the "Windows Start" (or Apple menu) menu, then select "Power", and click the "Restart" button.

Restart Prime Video App: Force close it on your computer by clicking the "Ctrl + Shift + Esc" (Cmd + Option + Esc) to run the Task Manager, then find the app, and click "End Task". It will also fix Amazon Prime video buffering problem.

Clear Cache and Cookies to Fix 7031 Prime Video Error

With outdated browser cache and cookies, Amazon Prime Video can be affected in how it loads content, giving you the Amazon Error 7031. Eliminating them guarantees that your browser is working with fresh data from the streaming platform. This solution is especially helpful if the error appears after a recent update.

Step 1.Open Chrome and click the "three-dot" icon and head to "Settings". From there, select "Privacy & security", and choose "Delete browsing data".

Step 2.In the pop-up, select "All time" for Time range. Check the "Cookies and other site data" and "Cached images and files" boxes, then click the "Delete data" button. Reopen the browser and revisit Amazon Prime Video.

Disable Adblocker and Proxy Servers to Resolve 7031 Error

Browser extensions, such as ad blockers or other privacy tools, can also interfere with the functioning of Amazon Prime Video. Similarly, using a VPN may trigger content restrictions or playback errors, such as Amazon 7031 video error code. Disabling these tools will ensure a direct connection with Amazon's servers; here's how to do it:

Step 1.Inside Google Chrome, go to "Settings" from the "three-dot" menu above, and head to the "Extensions" section. Here, toggle off any AdBlocker and privacy tools.

Step 2.After that, turn off any active VPN or proxy by going to "Settings", then "Network & Internet", to "Proxy", and finally turn off "Use a proxy server".

Check Amazon Prime Server Status to Fix Amazon Prime Error Code 7031

Most of the time, the Amazon Error 7031 isn't happening on your end. The server may be temporarily down or under maintenance. Here, you can check Amazon's server status to determine whether the problem is widespread. If so, you will have to wait until it resolves the playback error issue.

Step 1.Open your browser, and go to DownDetector to check the Amazon Prime status. Look at the graph or other user reports to see if many people are experiencing similar issues.

Step 2.Alternatively, go to the Amazon Help on X (formerly Twitter) for official updates. If there is a server issue, just wait for Amazon Prime to fix it.

Fix Amazon Video Error Codes [Downloaded Videos]

What about those downloaded videos from Amazon Prime Video? They are not immune to error codes, either, but the problem may not be with the app, but rather with the video file itself. To resolve this, AnyRec Video Repair has an innovative solution to restore your videos and make them playable again! This powerful tool uses advanced repair algorithms that analyze and rebuild broken videos, fixing playback-related Amazon Error 7031, Amazon error code 5004, and other codes by comparing the damaged video with a healthy sample while keeping the original quality.

Step 1.Run AnyRec Video Repair. Click the "Add" button on the left to upload the Amazon Prime video. Then, click the right "Add" button to upload a healthy sample video.

Step 2.Afterward, click the "Repair" button to start the process. The tool will analyze both the broken and sample videos, restoring the damaged file for smooth playback. After a while, click the "Preview" button to see if the result meets your standard.

Step 3.Now, if the Amazon Prime video plays without issues, review the file information shown below, and then click the "Save" button to acquire the repaired version to your device.

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